TERMS AND CONDITIONS

Last updated: January 22, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Design Studio Eiteneuer ('Company', 'we', 'us', or 'our'), a sole proprietorship registered in Germany.

We operate the web application Forever Box (the 'Web App'), available at foreverbox.app, as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

Forever Box is a digital time capsule service. The Web App allows wedding couples ("Admins") to generate QR codes that guests scan to upload media (Video, Photo, Audio). Guests select a future "Unlock Date" (e.g., 1st Anniversary). The Services include tiered storage plans with specific message limits, duration caps (up to 5 years), and media constraints. Access to media is granted on the specified unlock dates.

You can contact us by phone at 0157/39687888, email at hello@foreverbox.app, or by mail to Helzbergweg 7, Northrhine Westfalia, 51545 Waldbröl, Germany.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and Design Studio Eiteneuer, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS; THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services.

OUR SERVICES
INTELLECTUAL PROPERTY RIGHTS
USER REPRESENTATIONS
USER REGISTRATION
PURCHASES AND PAYMENT
TIERED ACCESS AND CAPACITY
REFUND POLICY
PROHIBITED ACTIVITIES
USER GENERATED CONTRIBUTIONS
CONTRIBUTION LICENCE
MOBILE APPLICATION LICENCE
THIRD-PARTY WEBSITES AND CONTENT
SERVICES MANAGEMENT
PRIVACY POLICY
TERM AND TERMINATION (DATA LIFECYCLE)
MODIFICATIONS AND INTERRUPTIONS
GOVERNING LAW
DISPUTE RESOLUTION
CORRECTIONS
DISCLAIMER
LIMITATIONS OF LIABILITY
INDEMNIFICATION
USER DATA
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
MISCELLANEOUS
CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Forever Box is a digital service for the storage and scheduled release of personal media. We do not provide physical storage boxes or physical printing services directly.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks and logos contained therein (the 'Marks'). Our Content and Marks are protected by copyright and trademark laws.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services solely for your personal, non-commercial use in managing your event time capsule.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true and accurate; (2) you will maintain the security of your account and Event PIN; (3) you have the legal capacity to agree to these terms; (4) you are not a minor, or have received parental permission; and (5) your use of the Services will not violate any applicable law.

4. USER REGISTRATION

Couples are required to register to create an event. You agree to keep your password confidential and are responsible for all use of your account. We reserve the right to remove or change a slug (URL) or username if we determine it is inappropriate or already in use.

5. PURCHASES AND PAYMENT

We use Paddle as our Merchant of Record ("MoR"). Paddle handles all payment processing, VAT/Sales Tax collection, and invoicing. By making a purchase, you agree to Paddle's terms and conditions in addition to these Legal Terms.

All payments for Forever Box are One-Time Payments (OTP). We do not charge recurring subscription fees. You agree to provide current and accurate purchase information for all transactions made via the Services.

6. TIERED ACCESS AND CAPACITY

The Services are offered in tiers (Free, Standard, Premium). Each tier includes:

A specific message count limit (e.g., 30, 120, or 500 messages).
A maximum storage duration (e.g., 1, 3, or 5 years).
Specific media constraints (e.g., video duration limits).

Soft Cap Logic: If an event exceeds its message limit, additional incoming messages will be "Quantity Locked" (blurred) and inaccessible until the Admin upgrades the tier or deletes existing messages.

Capacity Boosters: Users at the highest tier may purchase additional capacity as a one-time add-on to extend storage limits.

7. REFUND POLICY

We offer a 14-day money-back guarantee for all purchases. As our Merchant of Record, all refunds are handled by Paddle. You may request a refund for any reason within 14 days of your purchase by contacting Paddle’s customer support. We do not impose any qualifiers or exceptions to this 14-day window. After the 14-day period, all sales are handled at the discretion of the Merchant of Record in accordance with applicable consumer law.

8. PROHIBITED ACTIVITIES

You may not use the Services for any purpose other than personal time capsule storage. Prohibited activities include:

Uploading illegal, harmful, or sexually explicit content.
Using the service for commercial advertising without permission.
Attempting to brute-force Event PINs or bypass security measures.
Interfering with the operation of the serverless infrastructure.
Using automated scripts to upload mass amounts of data (Spam).

9. USER GENERATED CONTRIBUTIONS

The Services allow Guests to upload "Contributions" (Videos, Photos, Audio) to an Admin's event. Admins are responsible for the content collected via their QR codes. When you or your guests upload content, you represent that the creation and distribution of such content does not infringe on any third-party rights, including copyrights or privacy rights.

10. CONTRIBUTION LICENCE

You retain full ownership of your Contributions. By uploading content, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, and display the content strictly for the purpose of providing the time capsule service to you and your authorized recipients. We do not sell your media to third parties.

11. MOBILE APPLICATION LICENCE

Our Web App is designed for use on mobile browsers. We grant you a revocable, non-exclusive right to use the Web App on your devices. You shall not decompile or reverse-engineer the code or use the Web App for any revenue-generating endeavor that competes with our Services.

12. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain affiliate links to third-party printing services (e.g., CEWE, Gelato). We are not responsible for the products or services provided by these third parties. Any purchases made through these links are exclusively between you and the third-party provider.

13. SERVICES MANAGEMENT

We reserve the right to: (1) monitor the Services for violations; (2) refuse or restrict access to content that exceeds tier limits; and (3) manage the Services to protect our rights and the functionality of the platform.

14. PRIVACY POLICY

Please review our Privacy Policy at foreverbox.app/privacypolicy. By using the Services, you agree to be bound by our Privacy Policy. Data is hosted primarily in Germany/EU via Cloudflare and Neon DB.

15. TERM AND TERMINATION (DATA LIFECYCLE)

PLEASE READ CAREFULLY REGARDING DATA DELETION:

Service Term: Your event remains active for the duration purchased (1, 3, or 5 years).

Expiration: Upon the expiration date, the account will enter a "Frozen" state. You will have a 7-day grace periodto download your memories or extend storage.

Permanent Deletion: If no action is taken after the 7-day grace period, all media (R2 storage) and event data will bepermanently deleted via an automated cleanup process. This data cannot be recovered. We are not liable for loss of data due to your failure to download memories before the expiry of the grace period.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change or modify the contents of the Services at any time. We cannot guarantee the Services will be available at all times. We may experience hardware or software problems resulting in interruptions. You agree that we have no liability for any loss caused by your inability to access the Services during downtime.

17. GOVERNING LAW

These Legal Terms are governed by the laws of Germany. Design Studio Eiteneuer and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Cologne, North Rhine Westfalia. If you are a consumer in the EU, you also have the protection of the laws of your country of residence.

18. DISPUTE RESOLUTION

The European Commission provides an online dispute resolution platform. If you have a complaint, please contact us first at hello@foreverbox.app.

19. CORRECTIONS

There may be information on the Services that contains typographical errors or inaccuracies. We reserve the right to correct any errors and to update information at any time without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. WE ASSUME NO LIABILITY FOR (1) ERRORS OR INACCURACIES OF CONTENT, (2) UNAUTHORISED ACCESS TO OUR SECURE SERVERS, (3) ANY INTERRUPTION OF TRANSMISSION, OR (4) THE LOSS OF ANY MEDIA FILES UPLOADED TO THE SERVICE. The Services are intended as a time-capsule delivery mechanism, not a permanent primary backup solution. Users are strongly encouraged to maintain independent backups of all important media files. We do not guarantee the 100% durability of data against unforeseen technical failures beyond our control. IT IS YOUR RESPONSIBILITY TO MAINTAIN INDEPENDENT BACKUPS OF IMPORTANT MEDIA.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION ARISING.

22. INDEMNIFICATION

You agree to defend and indemnify us from any claim or demand made by any third party due to: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; or (4) your violation of the rights of a third party.

23. USER DATA

We maintain data transmitted to the Services for performance management. While we perform routine backups, you are solely responsible for the data you transmit. You agree that we shall have no liability for any loss or corruption of such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements and notices provided electronically satisfy legal writing requirements.

25. MISCELLANEOUS

These Legal Terms constitute the entire agreement between you and us. If any provision is deemed unlawful or void, that part is severable and does not affect the validity of remaining provisions. There is no joint venture or partnership created by these terms.

26. CONTACT US

To resolve a complaint or receive further information, please contact:

Design Studio Eiteneuer
Helzbergweg 7,
Northrhine Westfalia, 51545 Waldbröl
Germany
Phone: 0157/39687888
Email: hello@foreverbox.app